Be a Legend

Interested in Working at Service Legends, but Your Dream Job Isn't Listed?

That's okay! We're growing and have opportunities open up all the time. We've recently launched three additional home services divisions and are building for our future. Do you have experience in the trades (hvac, plumbing, electrical, energy auditing, indoor air quality or insulation)? Have you helped a company blast off and managed extreme growth? Do you excel at creating best practices and standard operating procedures? Or do you thrive is a customer centric environment?

Let's connect and get ready for a possible future together!

Possible future job openings include:

Plumbing Apprentice, HVAC Service Technician, HVAC Installation Technician, Electrician, Plumbing Technician, Plumbing Drain Cleaning Technician, Sales, Sales & Install Coordinator, Inside Sales Representative, Warehouse Coordinator & Parts Runner, IAQ Specialist, Spray Foam Technician, Customer Service Inbound Customer Service Representative & Outbound Sales, Dispatcher, Accounting, Purchasing/Delivery, Marketing, Human Resources, Administrative/Clerical, Information Technology, something we missed - just list it on your application!

If you don't see a specific job opening in which you meet the minimum requirements that is currently open on our careers page, then this is the application for you. We'd love to potentially contact you about matching opportunities in the future.

[NOTE: THIS POSTING IS NOT AN ACTUAL JOB OPENING]

What's Important to YOU in YOUR Dream Job?

• Growth? We got it! We grow on average 20% each year. To put this in perspective, we are adding 45+ new team members THIS YEAR to keep up with demand! We are literally bursting at the seams in our current office, and we are building a BRAND-NEW office this year!
• Successful Family Oriented Company? We take pride in having an 80%+ retention rate for our employees. We have a 3-step interview process to make sure we are the perfect fit for you and you're the perfect fit for us as we continue to grow! We get to know every team member we have and focus on your goals both personally and professionally!
• Year-Round Work? The home services industry is in high demand, and we are constantly growing to meet the needs of our clients. Since we opened in 1997, we have never laid off team members due to low demand of services.
• Training + Development? Training is one of our keys to success! When you grow, we grow. We believe personal and professional training are equally as important as business growth. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.
• Endless Earning Potential? If you put your mind to it, you can achieve it! There are endless opportunities for earning potential and different positions if you want to try something new!
• Fortune 500 Benefits? We have it all! We offer medical, vision, dental, long/short- term disability, life insurance, profit sharing, referral bonus, financial planning, and more! We are always looking for more benefits to offer to make sure our employees are taken care of physically, mentally, and financially.

We hold our team members and services to the highest standard and want to be known for our excellent reputation. If you want to be a part of a successful and trusting company, apply today!

Are YOU Our Next Legend?

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

We are an Equal Opportunity Employer; women and minorities are encouraged to apply.

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Are You the Next Legend?

To ensure 100% Client Satisfaction by owning each client and ensuring they are served. The Dispatcher is responsible for assigning service calls to corresponding service team members to ensure the right technician is assigned to the right call. In addition, this position is required to make outbound calls for dispatch as well as occasional outbound calls to clients to schedule appointments. This role is responsible for recording accurate debriefs of all service calls completed.

Essential Job Functions

• Analyze scheduled calls on the dispatch board and assign them to the appropriate service technician based on skill & knowledge level.
• Receive incoming debrief calls from service technicians, ensuring proper and accurate recording of all work performed, suggested, and pending.
• Confirm service-related calls for the following day
• Manage and schedule holding for parts calls, ensuring nothing is backlogged more than 7 days.
• When directed, prepare and complete written client communications.
• Demonstrate accuracy and thoroughness in all aspects of position.
• Show ability to make timely decisions in the best interest of the customer and company.
• Provide back up to Customer Service Representatives and participate in on-call rotation.

Essential Job Requirements

• To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• High School diploma or equivalent

• Must have excellent phone etiquette and can manage multiple telephone lines in a professional and positive manner.
• Must be able to effectively prioritize and organize daily job duties
• Must be able to accurately enter order information, including updating of customer accounts, telephone, and contact numbers.
• High attention to detail is required.
• Computer Skills: Must be proficient in Microsoft Excel and Microsoft Word
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Must be able to read, write, speak, and comprehend English.
• Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Physical Demands: Must be able to remain in a stationary position, over 80% of time. Constantly operates a computer, mobile phone, and other office equipment.

Preferred Qualifications:

• 1 year of administrative experience
• 1 year customer service experience
• Previous experience in a dispatch role

Compensation & Hours:

• Compensation: $18.00 - $25.00/hour
• Position Type: 7:30 a.m. - 4:30 p.m.
• Full Time
• Monday - Friday

The "Goodies"

As well as very competitive salaries, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
• Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
• Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, spiffs, and rewards.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

We are an Equal Opportunity Employer; women and minorities are encouraged to apply.

Do you want to be a part of a team that genuinely cares about helping others?

Do you want to get recognized and rewarded for your hard work?

Are you looking for a family-oriented company with a great culture?

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Are You the Next Legend?

As our Residential HVAC Install Apprentice, This position will focus on installation and replacement for all Residential HVAC services; however, our apprenticeship program provides the knowledge and training so you can perform proper maintenance on heating and air conditioning systems. This includes diagnosing and preventing system failures, making repairs and replacements, and everything in between. Our program will not only teach you professional communication skills for this, but we will guarantee that you will be comfortable and ready to use your new skill set before you're out in the field. You will work as a 2-person team to ensure timely and accurate service to clients in accordance with company standards and procedures.

Essential Job Functions:

• Perform the removal, installation, and startup of new residential HVAC systems
• Work closely with the Install Coordinator and fellow Installation Technicians to provide clients with excellent service as outlined in department policies and procedures
• Maintain a high standard of clean-up before leaving any job site
• Be sure that all necessary touch-up work and clean-up is completed before leaving the job site
• Working as a team with the Install Lead to get the job done professionally, efficiently, and in a safe manner
• Request necessary parts and equipment in advance to ensure the installation truck is loaded properly with all materials needed to complete each job
• Responsible for the vehicle upkeep, record logs, and driving of vehicle; valid driver's license required
• Other duties may be assigned

Essential Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• High School diploma or equivalent
• 1+ years of HVAC Install experience
• Excellent customer service skills
• Excellent selling, communication and negotiation skills
• Skill in performing routine manual labor
• The ability to use various hand and power tools common to trade
• The ability to learn through observation and hands on experience
• The ability to follow routine, verbal, and written instructions
• The ability to communicate with team members and customers effectively
• Being capable of maintaining professional working relationships with team members
• The ability to understand, analyze, interpret, and implement ideas contained in technical documents, reports, regulations, etc.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Computer Skills: To perform this job successfully, an individual should have the ability to accurately record progress, notes, and instructions in software; utilizing an iPad

Preferred Qualifications:

• Strong mechanical aptitude
• HVAC Journeyman License
• Ability to exercise judgement and make appropriate decisions
• Knowledgeable and skilled in the safe use and maintenance of required tools
• Ability to work synergistically with crew partner(s), also independently and accurately
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Previous experience with construction calculations, pressures, temperatures, and measuring square footage for calculations

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 150 pounds. The employee must be comfortable working in tight spaces for an extended period of time in attics and crawl spaces as needed. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is frequently exposed to wet and/or humid conditions; extreme cold and extreme heat. The employee is occasionally exposed to moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

Compensation & Hours

Salary: Starting wage of $24.75 - $33.00 per hour (DOE) + Bonus/Incentives

Hours: 7:00 a.m. - 5:00 p.m. (flexible start and end times depending on business needs)

Days: Monday - Friday with occasional weekends

The "Goodies"

As well as very competitive salaries, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
• Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
• Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, spiffs, and rewards.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

Do you love plumbing but you don't make the money you deserve?

Would you like to make $90,000 to over $150,000?

Does the thought of creating a legacy and paving the way for all plumbers to come excite you?

If you answered yes, let it sink in- keep reading. Now is the time to apply to be one of our first ever Plumbers!

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company (plumbing coming soon!) doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Are You the Next Legend?

Plumbing Technicians will be responsible for all aspects of the installation, maintenance, inspection, operation, and repair of the plumbing systems in residential homes. This includes installing and repairing sinks, water heaters, toilets, other plumbing fixtures, cleaning drains, as well as appliances including dishwashers and garbage disposals. You will accurately diagnose plumbing problems and communicate with clients the options and upgrades that increase safety and enhance the quality/health of life for homeowners.

Essential Job Functions

• Complete plumbing, drain cleaning and other related in-home, service calls
• Wear floor savers while in the client's home and maintain a neat work area when performing a repair or scheduled service
• Always explain to the client what service you are performing and give exact prices & gain approval before doing the work
• Establish customer rapport to sell the right products and services for the client's needs and wants
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain the club memberships to the client, giving them an opportunity to join
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Maintain your truck so that it is always neat and clean on the inside and outside
• Work alongside Customer Service and Dispatch team to ensure overall success of the business
• Be accurate and timely with invoices, timecards, curbside feedback, checklists, and option sheets
• Maintain a clean, organized accurately inventoried truck
• Always be safety conscious both on the job and while driving
• Drive company vehicle to and from each assigned job
• Participate actively in all training exercises, morning meetings and retreats
• Train and mentor apprentices to ensure quick, accurate repairs and installations

Essential Job Requirements

• To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• 4+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration
• Strong customer service and interpersonal communication skills
• Ability to provide repair versus replacement options to customers
• Knowledge of drain machines, camera, and locator equipment
• Knowledgeable and skilled in the safe use and maintenance of required tools
• High School Diploma or GED
• Basic computer skills, ability to use an iPad to document work
• Ability to speak, read, and write fluently in the English language

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 150 pounds. The employee must be comfortable working in tight spaces for an extended period of time in attics and crawl spaces as needed. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is frequently exposed to wet and/or humid conditions; extreme cold and extreme heat. The employee is occasionally exposed to moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

Compensation & Hours:

• Starting wage of $33 - $35.00 per hour (DOE) + Bonus & Spiffs
• Hours: 7:00 a.m. - 5:00 p.m. or 11:00 a.m. - 8:00 p.m. (flexible start and end times depending on business needs)
• Days: Monday - Friday with occasional weekends
• Sign on Bonus: Up to $2,500 depending on experience

Rewards & Benefits

As well as very competitive salaries, we offer our team members a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance
  • Industry Leading Medical, Vision, & Dental Insurance
  • Life Insurance 100% paid by Service Legends
  • Short- & Long-Term Disability 100% paid by Service Legends
• Time Off
  • Generous Time Off Package - Up to 5 Weeks PTO
  • 8 paid holidays
• Wellness
  • Employee Assistance programs
  • Wellness program
  • Family care assistance
  • Pet care assistance
• Employee Spiffs
  • Growth potential
  • Employee discounts & bonuses
  • Monthly company outings
  • Incentive trips & rewards
  • Paid uniforms
  • Educational resources
  • Matched charity donations

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

Living in Des Moines

We think living and working in Des Moines is pretty awesome, but don't just take our word for it. Nationally, Des Moines, Iowa has been recognized in a variety of ways, proving it is a great place for many reasons.

Here's what they're saying about us:

• List of Des Moines Rankings (Wall Street Journal, 2021)
• Things to do in Des Moines, Iowa (August 14, 2019)
• Des Moines ranked 5th best place to live in the U.S. (April 11, 2019)
• Des Moines, one of the happiest cities in America (March 12, 2018)
• One of the most artistic towns in America ( February 14, 2018)
• Des Moines named one of the hottest Iowa destinations (January 30, 2018)
• Des Moines is named IFEA World Festival and Event city (September 14, 2017)

"There's no shortage of things to do in Des Moines. Pick from free festivals and hundreds of miles of trails. Enjoy an outdoor concert in the heart of downtown. Sip on something local at a winery or brewery tour. This is a city with 15 public golf courses, an outdoor ice skating rink, and live horse racing. A place where you can rent a stand up paddle board at Gray's Lake and enjoy a Broadway musical at the Des Moines Civic Center. Greater Des Moines offers family-friendly fun at attractions like Adventureland Park and the Science Center of Iowa. It's a city with no shortage of events and activities, no matter the season. Catch all it has to offer." Catch Des Moines

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

IND02

Do you want to be a part of a team that genuinely cares about helping others?

Do you want to get recognized and rewarded for your hard work?

If you have all your ducts in a row, we need to talk!

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Are You the Next Legend?

Service Technicians perform thorough maintenance on all ages of equipment, with the ability to accurately diagnose heating and air conditioning system issues. They must be able to recognize potential breakdown issues before they happen and make the appropriate recommendations to the customer. Service Technicians must also be comfortable asking for money and deliver excellent communication skills.

Required Qualifications:

• High School diploma or equivalent
• 2+ years of HVAC experience

Preferred Qualifications:

• Journeyman License ($2,500 Sign On Bonus)
• Excellent customer service skills
• NATE certifications
• Sales experience
• Basic sheet metal experience
• Basic Indoor Air Quality (IAQ) knowledge and experience
• Excellent selling, communication, and negotiation skills
• Basic mechanical aptitude
• Basic computer skills
• Skill in performing routine manual labor
• The ability to use various hand and power tools common to trade
• The ability to learn through observation and hands on experience
• The ability to follow routine, verbal, and written instructions
• The ability to communicate with team members and customers effectively
• Being capable of maintaining professional working relationships with team members
• The ability to understand, analyze, interpret, and implement ideas contained in technical documents, reports, regulations, etc.
• The ability to perform basic mathematical functions

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 150 pounds. The employee must be comfortable working in tight spaces for an extended period of time in attics and crawl spaces as needed. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is frequently exposed to wet and/or humid conditions; extreme cold and extreme heat. The employee is occasionally exposed to moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

Compensation & Hours

• Starting wage of $24.75 - $33.00 per hour (DOE) + bonus & incentives
• Hours: 7:00 a.m. - 5:00 p.m. (flexible start and end times depending on business needs)
• Days: Monday - Friday with occasional weekends

The "Goodies"

As well as very competitive salaries, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
• Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
• Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, spiffs, and rewards.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

Do you feel best when you help others? You're not afraid to go the extra mile to help people, you'd even go as far to say that it's your "calling" (see what we did there?). Whether it's reaching out to another department for answers or taking the time to talk to a nervous customer over the phone, you just want to make a difference for someone!

Are you good at making people comfortable? You'll be the first person people talk to when they call in for help, and often, they're stressed out and scared about the problems with their heating, air, or plumbing. You'll be great at helping them realize everything is under control and we're here to help!

If you answered yes, hold the phone! We need to talk.

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Are You the Next Legend?

The primary goal is to ensure 100% client satisfaction by owning each client and ensuring they are served. Our Customer Service Representative is responsible for taking incoming client calls for service and scheduling. In addition, this position is required to make outbound calls to club member and non-club member clients to ensure that 3 calls are ran each day per technician. The Customer Service Representative should expect to have an average of 90 calls per day, both incoming and outbound. This role is responsible for accurate scheduling and performing backup duties for dispatching, debriefing, and Sales Lead Coordination.

Essential Job Functions

• Receive incoming service and maintenance calls from clients
• Confirm service-related appointments for the following day
• Schedule club member visits as directed
• Make sure each technician has 3 calls scheduled per day
• Build value with current club members to maintain renewal rate
• Perform outbound calls to non-club member clients
• Accurately build service-related calls
• When directed, prepare and complete written client communications
• Demonstrate accuracy and thoroughness in all aspects of position
• Show ability to make timely decisions in the best interest of the customer and company

Essential Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• • High School diploma or equivalent
  • 2 years of customer service experience
  • 1 year of call center experience or similar

Preferred Qualifications:

• • Associate degree or higher
  • Experience with position that is 70% phone time
  • Must have excellent phone etiquette and have the ability to manage multiple telephone lines in a professional and positive manner
  • Must be able to effectively prioritize and organize daily job duties
  • Must be able to accurately enter order information, including updating of customer accounts, telephone, and contact numbers
  • Extremely high attention to detail is required
  • Computer Skills: Must be proficient in Microsoft Excel and Microsoft Word; experience with Service Titan software preferred
  • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization; Must be able to read, write, speak, and comprehend English
  • Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations

Compensation & Hours

• • Starting wage of $18.00 - $25.00 per hour (DOE)
  • Hours: 10:00 a.m. - 7:00 p.m.
  • Days: Monday - Friday
  • Office Location: Urbandale, Iowa

The "Goodies"

As well as very competitive salaries, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
• Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
• Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, spiffs, and rewards.

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

I feel a spark between us, I think you should join our team!

Do you want to be a part of a Brand New electrical division within a company?

Do you want to Blaze a trail for all future electricians and leave a lasting legacy?

Want to know more? Read on! We know, we know... it's a lot of words... keep reading!

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Are You the Next Legend?

As an Electrician, you'll work closely with our installation and plumbing teams. You'll perform residential service work, no new construction. You're great at working on your own, but you also love getting to work with a team! One of the best feelings in the world to you is feeling useful. You'll be interacting with clients who have been dealing with broken air conditioners, furnaces, and various other home comfort equipment. They're making a big investment! It's important that you're good at communicating with clients when they're stressed out. You can help them see they're in good hands and you're here to help save the day! When you're a Service Legends Electrician, you'll be valued for the talent you bring!

Essential Job Functions

• Install, reconnect, and upgrade electrical service to heating and air conditioning equipment, as well as water heaters
• Serve clients by analyzing work orders, following a daily travel schedule, listening to client concerns, performing designated work, and proactively solving problems
• Maintain your truck inventory
• Troubleshoot & diagnose residential electrical issues
• Provide the best customer service possible to our clients
• Adhere to local and state codes
• Install and maintain wiring, control, and lighting systems
• Drive company vehicle to and from each assigned job
• Identify, repair, or replace wiring, equipment, or fixtures using testing devices, and various tools after presenting options to the client
• You'll maintain high client satisfaction rating and promote Service Legends' maintenance membership program

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• Journeyman License
• 2 years of customer service experience or residential service work
• Ability to obtain and use various hand and power tools common to trade
• Ability to use an iPad for taking notes, presenting options to the client, and various business needs
• Excellent oral and written communication, interpersonal, and presentation skills
• Valid driver's license with clean driving record
• Ability to compute basic mathematical functions related to the trade
• Ability to fluently speak, read, and write in the English language
• The ability to understand, analyze, interpret, and implement ideas contained in technical documents, reports, regulations, etc.

Preferred Qualifications:

• Previous experience leading a team
• Experience in residential service work highly preferred, but we will train the right candidate
• Possess all necessary tools to fulfill job duties
• Excellent selling, communication, and negotiation skills
• Experience in performing routine manual labor
• The ability to follow routine, verbal, and written instructions
• Being capable of maintaining professional working relationships with team members

Compensation & Hours:

• Starting wage of $33.00 - $45.00/per hour + Bonus & Spiffs
• Sign On Bonus: $2,500 with Journeyman License
• Relocation Assistance Available
• Annual profit-sharing bonus based on company performance
• Potential to make over $145,000 annually based on selling and negotiation skills
• Hours: Monday-Friday 7:00am-5:00pm (depending on business needs)

The "Goodies"

As well as very competitive salaries, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
• Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
• Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, spiffs, and rewards.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

We are an Equal Opportunity Employer; women and minorities are encouraged to apply.